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Customer Experience in Nigeria's Capital Market

Coronation Registrars

29 Mar 2022 · Thought Leadership Articles

Efficient capital markets are built on transparency and universally applied rules. These deliver the predictability and – above all – the trust required for individual and corporates to risk their hard-earned cash for reasonably predictable and safe returns.

As returns increase, and are broadly seen to increase, trust grows.

Registrars play a key role in capital markets. By keeping and maintaining a register of investors on behalf of issuing companies, Registrars ensure that investor data are up to date while disseminating relevant information to shareholders, organising Annual General Meetings and, most importantly, facilitating shareholders’ dividends payment in line with issuing companies’ declarations. Registrars are also involved in the dematerialisation of shares, probate processing for conversion to estate accounts, asset reunification and depository interest administration and payment.

While investors’ journey from the acquisition of shares via application and allotment through to secondary market activities, the Moment of Truth remains the dividend pay-out or direct settlement.  

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