When Ada lost her husband in a tragic accident, she leaned on the promise of his life insurance policy to support their two young children. But when her claim was unexpectedly declined, she joined the ranks of many who feel confused and frustrated by the claims process. Stories like Ada’s are more common than they should be—but they’re also preventable.

In this article, we explain how life insurance claims really work. From understanding your policy to providing complete documentation and responding promptly, we walk you through the key actions that can accelerate payouts and reduce the stress that often accompanies claims.

At Coronation Life Assurance, we believe a claim shouldn’t be another burden during a difficult time. That’s why we’ve built a transparent, empathetic claims experience to ensure valid claims are paid promptly. Read on to learn how you can take control of your insurance journey and protect what matters most.

Ready to take control of your future? Read More.