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Digital Transformation in a Dynamic Insurance Industry

Coronation Life Assurance

6 Dec 2024 · Thought Leadership Articles

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Did you know that according to a report by Deloitte, Africa’s insurance penetration rate is one of the lowest in the world, hovering around 2.6% on average? This statistic highlights the vast growth potential but also points to significant challenges.

Historically, limited access to insurance products, lack of awareness, and infrastructural gaps have hindered widespread adoption. As the global market rapidly shifts towards digital solutions, the African insurance industry must adapt or risk falling behind. Digital transformation offers an opportunity to address these barriers, improve customer experiences, and create new avenues for growth across the continent.

In the opinion of industry experts, "Digital tools can transform the insurance landscape in Africa to make products more accessible, affordable and efficient." This transformation is not just about technology; it is about meeting the evolving needs of the modern consumer and staying competitive in an increasingly dynamic market

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